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Falcon Content Management Service

Help and support

Department A-Z

Welcome to Falcon help

This is the help site for the Falcon content management service, where we hope we have captured many of the answers you might need. The navigation bar shows a framework for help available for you and the 'Recent content' on the right shows popular topics. We are in a regular updating cycle for the Falcon system - please let us know if information you find seems to be out of step with what you see on your site. If you need further help you can email us at

IE11 site editing issue

For content editors and site managers, there is an issue with some versions of IE 11 and the way it interacts with the editor, so various functions don't work. Other browsers don't have the same problem, so use Chrome or Firefox instead.